Shipping Policy

Effective date: September 15, 2026

Shipping Policy

SANDOCOW is operated by Yiwu Caffti Trade Co., Ltd., No. 288 Shangcheng Avenue, Futian Subdistrict, Yiwu, Jinhua, Zhejiang, China and currently offers standard shipping to eligible delivery addresses in the United States. Orders are dispatched from China. For delivery support, contact support@sandocow.shop or +86 138-5792-8846.

1. Standard Shipping Rates

For eligible U.S. orders, standard shipping is free on orders over US$50.00. For orders below US$50.00, the standard shipping charge is US$6.99. The shipping charge displayed at checkout is the amount charged by us for your order.

2. Processing and Delivery Estimates

Orders placed before 12:00 PM Central Time (Chicago), Monday through Friday, are normally prepared within 1–3 business days. Orders placed after the cutoff, on weekends, or on holidays begin processing on the next business day. After dispatch, standard transit is estimated at 5–10 business days. The usual total order-to-delivery estimate is 6–13 business days, excluding weekends, holidays, address verification, customs processing, and carrier disruptions.

3. Tracking and Address Accuracy

When tracking is available, it is sent to the email address used at checkout. Please review your delivery address before placing an order. Contact us promptly if an address needs correction; changes cannot be guaranteed after an order enters processing.

4. Delays, Customs, and Delivery Issues

Delivery estimates are not guarantees. Weather, customs, carrier capacity, high-volume periods, address issues, and other events can affect delivery. If a government authority separately assesses import duties or taxes that are not shown at checkout, those charges are the customer's responsibility. Contact us promptly if an order is damaged, incorrect, or has not arrived by the estimated delivery period.

5. Delayed or Undeliverable Orders

If we cannot ship within the stated estimate, we will contact you about available options. If an order is returned as undeliverable because of an address entered at checkout, we will contact you about available options. For damaged, defective, or incorrect items, read the Refund & Return Policy.