Refund & Return Policy

Effective date: September 15, 2026

Refund & Return Policy

This policy applies to purchases from SANDOCOW, operated by Yiwu Caffti Trade Co., Ltd., No. 288 Shangcheng Avenue, Futian Subdistrict, Yiwu, Jinhua, Zhejiang, China. We accept returns of defective and non-defective products, and we accept exchanges, subject to the conditions below. For help with a return or exchange, contact support@sandocow.shop or +86 138-5792-8846 before sending anything back.

1. 30-Day Return Window

A return or exchange request must be submitted within 30 days after delivery. Items must be new, unused, and in their original condition with original components and packaging. Packaged goods should remain unopened unless the item is reported as damaged, defective, or incorrect.

2. How To Start a Return or Exchange

Email support@sandocow.shop or +86 138-5792-8846 with your order number, the product name, and the reason for the request. For a damaged, defective, or incorrect item, include clear photos of the item, packaging, shipping label, and visible issue when applicable. Do not mail a return before we confirm the instructions.

3. Return Shipping and Fees

Returns are made by mail. The customer is responsible for return postage unless applicable law requires otherwise. We do not charge a restocking fee. If an exchange is approved, it is subject to product availability and may require a separate shipping arrangement.

4. Return Address

After you receive return authorization, send the item to:
Yiwu Caffti Trade Co., Ltd.
No. 288 Shangcheng Avenue, Futian Subdistrict, Yiwu, Jinhua, Zhejiang, China
浙江省金华市义乌市福田街道商城大道288号

5. Inspection and Refund Timing

We inspect returned items after they arrive. For an approved refund, we initiate the refund to the original payment method within 5 business days after inspection. Your bank, card issuer, or payment provider may need additional time to post the credit.

6. Non-Returnable or Ineligible Items

We may decline a return that is sent without authorization, submitted after the 30-day window, used, altered, damaged after delivery, missing original components, or not in new condition, unless the condition is directly related to the reported damage, defect, or incorrect item. This policy does not limit any consumer right that cannot legally be waived.