FAQ

Effective date: September 15, 2026

Frequently Asked Questions

SANDOCOW is operated by Yiwu Caffti Trade Co., Ltd., No. 288 Shangcheng Avenue, Futian Subdistrict, Yiwu, Jinhua, Zhejiang, China. Contact support@sandocow.shop or +86 138-5792-8846 if you need help with an order.

Where do you ship?

We currently ship eligible orders to U.S. delivery addresses. Orders are dispatched from China.

How much is shipping?

Standard shipping is free for eligible orders over US$50.00. For orders below US$50.00, standard shipping is US$6.99.

How long will delivery take?

Orders normally process in 1–3 business days. Standard transit is estimated at 5–10 business days, for a usual total estimate of 6–13 business days. Estimates are not guarantees.

Can I return or exchange an item?

Yes. We accept returns of defective and non-defective new items, as well as exchanges, when requested within 30 days after delivery and subject to the Refund & Return Policy.

Who pays for return postage?

Customers are responsible for return postage unless applicable law requires otherwise. There is no restocking fee.

When will I receive a refund?

For an approved return, we initiate the refund within 5 business days after inspection. Your payment provider may need additional time to post the credit.

Which cards can I use?

Checkout shows the card options available for your order. Available options may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

How do I contact support?

Contact support@sandocow.shop or +86 138-5792-8846.